Expect all orders to take between 4-7 working days for delivery. Orders placed during busy periods such as a promotions, sales, pre-orders and Xmas may take a few extra days to dispatch.

We cannot be held responsible for any unforeseen shipping delays that are outside of our control.

In the unlikely event that your package is deemed lost or delivered incorrectly after an investigation by DHL, we will make every effort to replace and resend your order.

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) our Customer Care team will attempt to reach out immediately.

Once the shipment has been returned to origin you will be issued with a credit note minus a $70 fee, which includes the cost of shipping, customs duties and taxes involved in the redirection of the package back to us.

All orders are sent from our logistics centre in Hong Kong using DHL express couriers. In some instances where an item is not available at our warehouse in Hong Kong we may ship from our head office in Australia. 

If you place an order on a business day before 12pm AWST, it will dispatch the same day. If placed after 12pm AWST, it will dispatch the following business day. Any orders placed over the weekend will dispatch the next business day.

Orders placed during busy periods such as a promotions, sales, pre-orders and Xmas may take a few extra days to dispatch. 

We use DHL express couriers for majority of our shipments however if your delivery location is rural or outside of a major metropolitan area or a PO BOX, DHL may hand your shipment over to a third-party courier for the final leg of delivery which may result in an additional 2-4 business days added to the shipping time. For more information or assistance with an order like this please don’t hesitate to reach out to us at info@poppylissiman.com

DHL shipments must be to a residential or business address (not a PO Box) and be signed for on delivery.

Poppy Lissiman cannot be held responsible for any stolen or lost parcels once proof of delivery has been provided by the courier.  

We cover duties and taxes for US orders under USD800 excluding Canada and Mexico. If you are shopping from either Canada or Mexico you will need to pay for all duties, taxes and fees on delivery if applicable.

Rest of world: Unless otherwise stated, our shipping costs are exclusive of all import duties and taxes

If your order is returned to us for any reason (including customs fees not paid or unable to deliver) our Customer Care team will attempt to reach out immediately.

Once the shipment has been returned to origin you will be issued with a credit note minus a $70 fee, which includes the cost of shipping, customs duties and taxes involved in the redirection of the package back to us.

For more information please don’t hesitate to reach out to us at info@poppylissiman.com